Privacy Policy

Privacy Policy

Last updated: 24 April 2026

  1. Introduction

This Privacy Policy explains how Simas Corporation (Pty) Ltd T/A PUNK RAVE collects, uses, stores, shares and protects personal information when you use our website, create an account, place an order, subscribe to our newsletter, contact us, or interact with us in any other way.

Our website address is:

Punk Rave

In this Privacy Policy, “PUNK RAVE”, “Punk Rave SA”, “punkrave.co.za”, “we”, “us” and “our” refer to Simas Corporation (Pty) Ltd T/A PUNK RAVE.

“You”, “your”, “customer”, “user” and “data subject” refer to any person whose personal information we process.

We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), the Electronic Communications and Transactions Act, 25 of 2002 (“ECTA”), and any other applicable South African laws.

By using our Website, creating an account, placing an order, subscribing to marketing communications, contacting us, or otherwise providing personal information to us, you agree that we may process your personal information as described in this Privacy Policy.

  1. Responsible party

For purposes of POPIA, the responsible party is:

Simas Corporation (Pty) Ltd T/A PUNK RAVE
Registration number: 2019/162925/07

Physical address:
74 George Avenue
Greenleaf Centre
Sandringham
Johannesburg
2192
Gauteng
South Africa

Email:
info@punkrave.co.za

Phone:
+27 79 864 7748

Website:
https://punkrave.co.za/

Information Officer:
The Manager / Information Officer
Email: info@punkrave.co.za

  1. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through:

  • our Website;
  • our online store;
  • customer accounts;
  • order and checkout forms;
  • payment and fulfilment processes;
  • courier and delivery processes;
  • email communications;
  • newsletter subscriptions;
  • customer service communications;
  • returns and exchange requests;
  • defect assessments;
  • social media interactions where applicable;
  • competitions, promotions or surveys where applicable; and
  • any other direct interaction between you and PUNK RAVE.

This Privacy Policy does not apply to third-party websites, platforms, payment providers, courier websites, social media platforms or external links that we do not control. Those third parties have their own privacy policies and terms.

  1. What is personal information?

Personal information is information that identifies you or can reasonably be linked to you.

Depending on how you interact with us, personal information may include:

  • your name and surname;
  • email address;
  • phone number;
  • billing address;
  • delivery address;
  • account login details;
  • order history;
  • payment status;
  • transaction references;
  • customer service messages;
  • return and exchange requests;
  • photos or videos sent for product issues or defect assessments;
  • newsletter preferences;
  • marketing preferences;
  • IP address;
  • browser type;
  • device information;
  • cookie identifiers;
  • website usage information;
  • social media handles or messages where you contact us through social media;
  • any other information you provide to us directly.

We do not intentionally collect special personal information unless it is necessary for a specific lawful purpose or you provide it to us voluntarily.

  1. Information we collect when you place an order

When you place an order, we may collect and process information necessary to process, fulfil and deliver that order, including:

  • your full name;
  • billing details;
  • delivery address;
  • email address;
  • phone number;
  • products ordered;
  • size, colour and product preferences;
  • payment method selected;
  • payment status;
  • transaction reference;
  • courier tracking information;
  • order notes or delivery instructions;
  • communication history relating to the order.

We use this information to process your order, confirm payment, fulfil your purchase, arrange delivery, provide customer support, handle returns or exchanges, and comply with our legal and accounting obligations.

  1. Payment information

We use third-party payment service providers to process online payments.

When you pay online, your payment information may be processed directly by the relevant payment gateway or financial institution. We may receive confirmation of payment, transaction references, fraud-screening indicators, payment status and limited payment-related information.

We do not intentionally store full credit card or debit card numbers on our own systems unless this is expressly provided through a secure and compliant payment provider.

Payment providers may process your personal information according to their own privacy policies and security standards.

  1. Account information

If you create an account on the Website, we may collect and store:

  • your name;
  • email address;
  • password or encrypted password data;
  • billing address;
  • delivery address;
  • order history;
  • saved preferences;
  • account activity;
  • customer service communications.

You are responsible for keeping your account login details confidential. Please use a secure password and notify us immediately if you believe your account has been accessed without authorisation.

  1. Newsletter and marketing information

If you subscribe to our newsletter or marketing communications, we may collect:

  • your email address;
  • first name;
  • last name;
  • marketing preferences;
  • subscription status;
  • email engagement information, such as whether an email was opened or clicked.

We may use this information to send you news, product updates, promotions, offers, style inspiration, sale notices and other marketing communications relating to PUNK RAVE.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@punkrave.co.za.

Unsubscribing from marketing emails will not stop important transactional emails relating to orders, payments, returns, delivery, account notices or legal notices.

  1. Customer service and communication information

When you contact us by email, phone, website form, social media, WhatsApp or any other channel, we may process the information you provide, including:

  • your name;
  • contact details;
  • order number;
  • message content;
  • images or videos you send us;
  • product issue descriptions;
  • delivery queries;
  • return or exchange requests;
  • complaint details;
  • any other information relevant to your query.

We use this information to respond to your query, assist with your order, investigate issues, process returns or exchanges, improve our service, and keep appropriate business records.

  1. Returns, exchanges and defect assessments

If you request a return, exchange, store credit, replacement, repair or defect assessment, we may process:

  • your order information;
  • product details;
  • photos or videos of the item;
  • photos of packaging, labels or tags;
  • delivery information;
  • collection or return courier details;
  • communications about the issue;
  • assessment notes;
  • outcome records.

We use this information to assess the request, verify the condition of the product, communicate with suppliers or manufacturers where necessary, arrange courier collection or return where applicable, and comply with our legal obligations.

  1. International warehouse and supplier fulfilment

Many PUNK RAVE orders may be fulfilled from an international warehouse, supplier network, distribution partner or other third-party fulfilment channel.

To fulfil your order, we may need to share limited personal information with international or local service providers, including:

  • your name;
  • delivery address;
  • phone number;
  • email address;
  • order details;
  • product details;
  • courier or tracking details.

This information is shared only where reasonably necessary to process, fulfil, dispatch or deliver your order, or to resolve an issue relating to your order.

Because some fulfilment partners, suppliers, warehouses, service providers or technology providers may be located outside South Africa, your personal information may be transferred to or processed in another country. Where we transfer personal information outside South Africa, we will take reasonable steps to ensure that the transfer is lawful and that your personal information is protected in accordance with POPIA and applicable law.

  1. Courier and delivery information

To deliver your order, we may share personal information with courier companies, delivery partners and logistics providers.

This may include:

  • your name;
  • delivery address;
  • phone number;
  • email address;
  • order number;
  • parcel details;
  • tracking information;
  • delivery instructions.

Couriers and logistics providers use this information to deliver your parcel, contact you about delivery, provide tracking updates, confirm delivery, handle failed delivery attempts, and resolve delivery-related issues.

  1. Cookies and tracking technologies

Our Website may use cookies, pixels, tags and similar technologies.

Cookies are small files stored on your device when you visit a website. Some cookies are necessary for the Website to function. Others help us understand how visitors use the Website, remember preferences, support ecommerce functionality, improve performance, or show relevant marketing.

We may use cookies and similar technologies for:

  • keeping items in your cart;
  • allowing account login;
  • remembering preferences;
  • improving Website performance;
  • analysing Website traffic;
  • identifying technical issues;
  • measuring marketing effectiveness;
  • supporting remarketing or advertising;
  • preventing fraud or abuse;
  • improving the shopping experience.

Types of cookies we may use include:

  • necessary cookies, which are required for the Website to work;
  • functional cookies, which remember choices and preferences;
  • analytics cookies, which help us understand Website usage;
  • marketing cookies, pixels or tags, which help us measure and improve advertising.

You can disable or delete cookies through your browser settings. If you disable certain cookies, some Website features may not work properly, including cart, checkout, account login or saved preferences.

  1. Analytics, advertising and social media tools

We may use analytics, advertising, newsletter, social media and website tools provided by third parties.

These tools may help us:

  • understand how users find and use our Website;
  • measure the performance of adverts and campaigns;
  • improve product pages and checkout processes;
  • send newsletters or promotional emails;
  • display relevant advertisements;
  • prevent fraud or abuse;
  • improve our products and services.

These providers may use cookies, pixels, tags or similar technologies. They may process information such as your IP address, browser type, device details, pages visited, purchase events, clicks, referral sources or engagement with our marketing.

Where these third parties process personal information, they do so according to their own privacy policies and applicable law.

  1. Why we process personal information

We process personal information for the following purposes:

  • to operate our Website;
  • to create and manage customer accounts;
  • to process orders;
  • to verify payments;
  • to fulfil and deliver orders;
  • to communicate with customers;
  • to provide customer support;
  • to respond to queries and complaints;
  • to process returns, exchanges, store credits and defect assessments;
  • to provide order tracking and delivery updates;
  • to prevent fraud, payment abuse, chargeback abuse and other misuse;
  • to maintain business, tax and accounting records;
  • to comply with legal obligations;
  • to improve our Website, products and services;
  • to send marketing communications where permitted;
  • to manage promotions, coupons, vouchers and store credit;
  • to enforce our Terms and Conditions;
  • to protect our rights, customers, Website and business;
  • to comply with requests from regulators, courts, law enforcement or other competent authorities where legally required.
  1. Lawful basis for processing

We process personal information only where we have a lawful basis to do so.

Depending on the circumstances, we may process your personal information because:

  • you have consented to the processing;
  • processing is necessary to perform a contract with you, such as processing and delivering your order;
  • processing is necessary to take steps at your request before entering into a contract;
  • processing is necessary to comply with a legal obligation;
  • processing protects your legitimate interests;
  • processing is necessary for our legitimate business interests or those of a third party, provided your rights do not override those interests;
  • processing is required or permitted by applicable law.
  1. Who we share personal information with

We do not sell your personal information.

We may share personal information with trusted third parties where necessary for legitimate business, operational, legal or service purposes.

These third parties may include:

  • payment gateways and financial institutions;
  • fraud prevention and payment verification providers;
  • courier and logistics companies;
  • local and international warehouses;
  • suppliers and distribution partners;
  • ecommerce platform providers;
  • website hosting providers;
  • IT support providers;
  • email and newsletter platforms;
  • analytics and advertising providers;
  • customer service tools;
  • accountants, auditors, lawyers and professional advisers;
  • insurers where applicable;
  • regulators, courts, law enforcement or government authorities where required by law;
  • business successors if PUNK RAVE is restructured, sold, merged or transferred, subject to applicable law.

We require service providers to use personal information only for the purposes for which it was provided and to protect it using appropriate security measures.

  1. International transfers

Some of our suppliers, warehouses, service providers, payment providers, technology providers, analytics providers, newsletter providers or advertising partners may be located outside South Africa.

This means your personal information may be processed in countries that may have different data protection laws from South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is lawful and that your personal information receives an appropriate level of protection, as required by POPIA.

  1. Security of personal information

We take reasonable technical, organisational and physical measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.

These measures may include:

  • secure website technologies;
  • restricted access to customer information;
  • password protection;
  • payment gateway security measures;
  • secure hosting and platform controls;
  • internal access controls;
  • staff confidentiality obligations;
  • reasonable monitoring of systems;
  • record-keeping controls;
  • supplier and service provider safeguards.

No online system, website, email service or electronic storage method is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

You are responsible for keeping your account password, login details and device secure.

  1. Data breaches

If we become aware of a security compromise involving your personal information, we will take reasonable steps to investigate, contain and respond to the incident.

Where required by law, we will notify the Information Regulator and affected data subjects as soon as reasonably possible.

  1. Retention of personal information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

We may retain personal information for purposes including:

  • completing orders;
  • managing returns, exchanges and warranties;
  • customer service;
  • fraud prevention;
  • legal claims or disputes;
  • tax and accounting records;
  • audit requirements;
  • compliance with applicable laws;
  • legitimate business record-keeping.

When personal information is no longer required, we will take reasonable steps to delete, destroy, de-identify or anonymise it.

  1. Your rights under POPIA

Subject to applicable law, you may have the right to:

  • ask what personal information we hold about you;
  • request access to your personal information;
  • request correction of inaccurate, outdated or incomplete personal information;
  • request deletion or destruction of personal information where we are no longer authorised to keep it;
  • object to certain processing of your personal information;
  • withdraw consent where processing is based on consent;
  • object to direct marketing;
  • lodge a complaint with us;
  • lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact us at:

info@punkrave.co.za

We may need to verify your identity before processing your request. We may also refuse, limit or delay a request where permitted by law, for example where we are required to retain information for legal, tax, accounting, fraud-prevention or contractual purposes.

  1. Updating or correcting your information

You are responsible for ensuring that the personal information you provide to us is accurate and up to date.

If your name, email address, phone number, billing address or delivery address changes, please update your account or contact us at:

info@punkrave.co.za

PUNK RAVE is not responsible for delivery issues, order delays, failed communications or losses caused by incorrect, incomplete or outdated information supplied by you.

  1. Direct marketing

We may send you marketing communications if:

  • you have consented to receive them;
  • you subscribed to our newsletter;
  • you are an existing customer and the communication relates to similar products or services, where permitted by law;
  • or we are otherwise permitted by law to do so.

You may opt out of marketing communications at any time by:

  • clicking the unsubscribe link in a marketing email; or
  • contacting us at info@punkrave.co.za.

We will not send marketing communications to you after you have opted out, except where a communication is transactional, service-related, legally required, or otherwise permitted by law.

  1. Children’s personal information

Our Website and products are not intended for use by children under the age of 18 without the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without the required consent, please contact us at:

info@punkrave.co.za

  1. Special personal information

We do not intentionally collect or process special personal information unless:

  • you provide it to us voluntarily;
  • it is necessary for a lawful purpose;
  • we have your consent;
  • or we are otherwise permitted or required by law to process it.

Please do not send us unnecessary special personal information, including health information, identity documents, financial records or sensitive personal details, unless we specifically request it for a lawful reason.

  1. User-generated content, reviews and social media

If you submit reviews, comments, images, testimonials, social media posts or other content to us, that content may include personal information.

If you tag PUNK RAVE, mention us, message us, comment on our posts, or submit content for publication, we may interact with that content or use it for customer service, marketing, reposting, testimonials or promotional purposes, where permitted by law and platform rules.

Please do not publish personal information publicly if you do not want others to see or use it. We cannot control how other users or third parties use information that you make publicly available on social media or other public platforms.

  1. Third-party websites and links

Our Website may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms, supplier pages or other external resources.

We are not responsible for the privacy practices, content, security, terms or policies of third-party websites.

You should read the privacy policies of those third parties before submitting personal information to them.

  1. Legal disclosure

We may disclose personal information where we are required or permitted to do so by law, including:

  • in response to a court order;
  • in response to a lawful request from a regulator or authority;
  • to comply with tax, accounting or legal obligations;
  • to investigate fraud or unlawful activity;
  • to enforce our Terms and Conditions;
  • to protect our rights, property, customers, business or Website;
  • to defend or pursue legal claims.
  1. Business transfers

If PUNK RAVE or Simas Corporation (Pty) Ltd is involved in a merger, sale, restructuring, transfer of assets, change of ownership, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any new owner or successor will be required to process personal information in accordance with applicable law.

  1. Complaints

If you have a privacy complaint or concern, please contact us first so that we can try to resolve the issue.

Contact details:

PUNK RAVE
Email: info@punkrave.co.za
Phone: +27 79 864 7748

Please include:

  • your full name;
  • your contact details;
  • a clear description of the complaint;
  • any relevant order number or communication reference;
  • supporting information where applicable.

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa.

Information Regulator contact details:

Website:
https://inforegulator.org.za/

Complaints portal:
https://eservices.inforegulator.org.za/

Email:
enquiries@inforegulator.org.za

Telephone:
010 023 5200

Toll free:
0800 017 160

Physical address:
Woodmead North Office Park
54 Maxwell Drive
Woodmead
Johannesburg
2191
South Africa

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on the Website and will apply from the date of publication, unless otherwise stated.

You should review this Privacy Policy regularly to stay informed about how we process personal information.

If we make material changes to this Privacy Policy, we may take reasonable steps to notify users where required or appropriate.

  1. Contact us

For privacy questions, access requests, correction requests, deletion requests, marketing opt-outs, complaints or other personal information matters, contact:

PUNK RAVE
Simas Corporation (Pty) Ltd T/A PUNK RAVE

Email:
info@punkrave.co.za

Phone:
+27 79 864 7748

Physical address:
74 George Avenue
Greenleaf Centre
Sandringham
Johannesburg
2192
Gauteng
South Africa

Office hours:
Monday to Friday, 9:00 to 17:00, excluding South African public holidays